Metem Collections T&Cs

Terms for Made-To-Order Garments

All Metem original designs are made to order. Made-to-order designs take up to 4 weeks to complete once your order has been placed. If there are any delays to this timeline, you will be notified promptly by email. Made to order garments must be paid for in full before construction begins. 

If you see a Metem design you like but require a different colour/print/small adjustments to the fit or particular aspects of the design (e.g. custom measurements, longer/shorter hemline etc). We may be able to accommodate so please reach out before placing your order! 

If you have requested particular adjustments to the fit, length or colour of the garment, please allow additional time for the garment to be completed. 

If you change your mind about the design after work has commenced, Metem will of course work to adjust the design, however please understand that this will likely incur an increased fee and will possibly delay the delivery date of the completed garment. 

We charge extra work time at $50/hr so please keep this in mind when requesting any additional changes. 

If you have a deadline for your made-to-order garment, please contact us prior to placing your order. Please note that in certain circumstances we may not be able to accommodate rush orders and those we can accept will incur a rush fee.

If you have requested specific design adjustments or fit requests, we will require certain tasks of you (ie, taking your measurements, design approval, fabric approval etc). If any of these tasks are delayed on your end, this will have a flow on effect and may result in your completed garment being delayed. 

Unfortunately if you unreasonably delay completing these necessary requirements, we reserve the right to cancel your order. 

As these garments are made-to-order, please note that if you or Metem cancels your order before work has commenced, you will be entitled to a refund. If work has already commenced, you will be entitled to store credit.

If you have requested customisations on your Metem design, work has already commenced and you or Metem cancel your order, you will not be entitled to a full refund. In this instance, you will receive store credit, minusour reasonable costs incurred. These include: work already completed including pattern adjustments, cutting, fabric sourcing and construction, charged at our rate of $50/hour and any materials specifically purchased for your order. In this event you will receive an itemised list of costs incurred. 

If you have requested a made-to-order garment be fit to your specific measurements, you will need to take your measurements yourself. Metem will provide specific instructions on what measurements are required and how to take them, however Metem cannot accept responsibility for the accuracy of these measurements if taken incorrectly.

All patterns drafted for your garment remain the property of Metem Studios and are not for sale. Your patterns will be kept on file should you wish to order another garment from Metem.

If in future you wish to make any alterations/repairs (due to general wear and tear) to your garment, we will gladly assist. If damage occurs because you did not follow our care instructions, any repairs are at your expense. If any damage occurs to your garment as a result of our craftsmanship it can be repaired free of charge, at our discretion. Every care is taken to ensure your garment(s) is of the highest quality. Please treat it with care and understand that as a garment of use, it will not remain pristine forever.